Insurance Tracking Devices: Watching You
Insurance companies now offer spy devices that monitor driving habits. It can be either a small hard wired device installed in your car or a smartphone app, or a combination of both. It’s called telematics and it transfers data on your driving habits back to the insurance company, which says it will reward good behavior with lower insurance rates. Insurance companies running such programs include Allstate, Nationwide, Progressive, State Farm and Safeco.
Do people volunteering to go with the program actually get reduced car insurance rates? Do they worry about losing privacy? We asked people using the gizmos. But first let’s look at what info the insurance companies want.
Drivers who agree to allow the spy gizmos in their car or their smart phones generally agree they are conscious of the constant monitoring. The specific driving habits recorded and reported back to the insurance company include:
Allstate collects these and other data points under their Drivewise program. Speed and braking information, especially fast stopping offer the insurance company somewhat obvious data that might mean risky driving. The time of day people drive also reveals a risk factor to insurance rate setters. Moderate risk hours come between 11 am and 10 pm. Insurers consider high risk to happen between 10 pm and 4 am.
The Insurance companies promise lower car insurance rates to those with safe driving habits. But do drivers worry about trading privacy for saving money?
One driver I spoke with, a Pennsylvania motorist said “I did think it was a little bit big brotherish at first, and I thought what’s next?” But, both he and a Derry, New Hampshire woman I interviewed allowed the insurance data reporting devices in their cars despite some queasy feelings:
It was a little weird the whole time. Kind of like going to a party with your friends and you’re very church going relative is with you.
Tracey Brogan, Derry, NH
Yet another driver, from Maine, actually felt no worries about the loss of privacy:
I’m a safe driver so I don’t worry about the loss of privacy. If they could hear my conversation that’s where I draw the line.”
David Kissinger, Fayette, Maine
While the idea of a gizmo tracking a driver’s every move and reporting it back to the insurance company raises concerns, at least one study failed to confirm those fears. A 2016 study in the U.K. found only one third of those asked, between the ages of 35 and 65, reported that they did not like being watched. The Consumer Intelligence study, done at the behest of the insurance industry, did find that younger drivers expressed greater concern over loss of privacy.
It turns out the answer to my first question, would you drive more carefully if you knew your car insurance company was watching you, is yes. For the most part.
Nationwide’s telematics device beeps when drivers hit the brakes hard. Because of that, one driver explained “I inevitably brake more gently so as not to make it beep”. And that, Thomas Shank of Lebanon, PA said might not be a good thing because “sometimes you brake hard for a reason, there’s a kid in the street that shouldn’t be there”. He questions the insurance company effectively raising rates when such braking avoids injury.
Some insurers want the gizmo installed permanently. Others offer to set rates after only temporary usage. A New Hampshire driver told me she was counting the days until the thing was removed. “I certainly would not want one in my car all the time.”
On the other hand, two drivers who installed the hard-wire devices into their cars claimed they did not drive differently, one because “My boy installed it and I totally forgot about it and then I didn’t do anything different.”
Most of those I spoke to agreed that after using telematics they did get a break on insurance rates.
Allstate claims their tracking program can bring savings of up to 30 percent on car insurance. I spoke to a number of people, and I’m not claiming it was a scientific study. Nearly everyone I talked to reported getting a discount of five to fifteen percent after accepting insurance data collection devices.
One Derry, NH motorist I spoke to said it became a bit of a contest between she and her husband. She believes her rates went down 15%, while his declined 10%.
Insurance companies traditionally calculate car insurance rates on things like your age, gender, income and level of education. People who live in metropolitan areas like Boston pay higher premiums than those 32 miles north just over the New Hampshire border.
An actual study by the Consumer Foundation of America reports lower premiums for women that are married, own a home, have a college degree and hold professional employment. Higher rates go to women who are single, have only a High School education and work at jobs considered clerical.
Insurance companies employ actuaries, people who gather and analyze data including the above factors, to calculate insurance risks and premiums. But do such factors truly represent accuracy or fairness in setting car insurance rates? You have little or no control on factors insurance companies use to set your motor vehicle insurance policy rates. Will telematics, if more widely adopted, present a more fair calculation of insurance rates?
As of this writing at least three insurance companies, Allstate, State Farm and Progressive say they do not raise rates to those whose driving data shows them to be bad drivers. But wouldn’t that be fair?
The people I talked to back up the research to date in that insurance companies say they are not linking GPS data. In other words they say they are not watching where you go. But Progressive, according to at least one report, is in fact testing where you go. Those who drive more highway miles present less risk to insurance companies than those driving largely on city streets with many intersections.
If a crash happens will the data be used against you? Progressive Insurance Company claims it only pulls the data when customers ask. And if insurance companies include GPS locater information won’t others become interested? Divorce attorneys might show interest in the travels of a suspicious spouse. The information could be one subpoena away. In one reported case driver data proved that a motorist did not commit a murder because he was nowhere near the scene of the crime.
Generally speaking the law evolves relatively slowly. So it’s an open question whether legislators around the country will step into this area. The insurance industry faces many regulations. In a related area, many states have laws regulating event data recorders installed by vehicle manufacturers.
To the extent that such devices record driving habits and other data, laws in Massachusetts, New Hampshire and other states hold that the data itself is the property of the owner of the vehicle. The information may only be disclosed under specified circumstances including consent of the vehicle owner or under court order.
To the extent that privacy concerns arise under the insurance data collection devices, drivers who choose to enter the program consent to any privacy loss, trading privacy concerns for hopes of a break on car insurance.
The author of this article, Attorney Andrew D. Myers is a personal injury attorney in North Andover, Massachusetts and Derry, New Hampshire. The insurance industry has many inside tactics, policies and procedure that make car accident claims a trap. Some of the tactics include what has been called “Delay Deny Defend.” Attorney Myers offers a free consultation to get your claim started off in the right direction.
Auto Insurance Telematics and Ownership, July 29, 2015, F. Pomerantz & A. Aisen, lexisnexis.com.
Detailed List of Data The Allstate Drivewise Device Collects.
Drivers Put the Brakes on Car Insurance With a Black Box, Aug 11, 2017, Financial Times Limited.
Lower Your Car Insurance Bill, at the Price of Some Privacy, Aug. 15, 2014, New York Times.
M.G.L. c. 93K, Automotive Repair.
NH RSA 357-G1. Event Data Recorders.
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The thing to me is that I don't know what the real target behind all of this is. I want a deal and a bargain as much as anyone else but do I really trust some random piece of electronics in my car tied in to the insurance company? I'm not an electronics wizard, I don't know what it really is or what it might do. Um, no.
My insurance company offered their device to help get an insurance discount, I was told I could receive up to 10% discount by using the device. After more than 45 days of using the device, I received a C- based on my Braking mostly (device beeps when you put heavy pressure on the pedal). For my next 6 month renewal the results of using the device was a 40% increase of $77 on my policy.
Was it worth it, customer service couldn't tell my what the increased was based on other than the device gave me a C- which lead me to the increase. I would not recommend using this insurance tracking device unless you are retired and only drive a couple of days a week. I'm retired but because I am active and help out with grand-kids I do a lot of local driving picking up the kids from school, taking them to appointments, etc. The device was more of a hindrance than a help.
Example: you come to a traffic light that is changing to yellow, do you brake hard to stop or run the yellow light and hope no one hits you going through the light. I would stop and the device beeps like I was doing something wrong.
If you choose to do this, I hope your experience is better than mine. I also noticed that the shoes I wore affected the device, Soft sole shoes were fine but hard sole shoes changed the brake pedal pressure and would beep easier than the soft sole shoes.
Thank you for sharing your experience. Unfortunately you can't argue with a machine. And insurance companies are in the business of making money so if they have an excuse to raise your premium, they will.
I'm an independent insurance agent, and the insurers I'm contracted with all try to have me sell this to my insureds as another way to get a discount.
However, there are two sides to every coin. As noted in another comment, they will certainly also raise your rates if you don't fall into a category they like - the grade.
And, what is the grade really? It could be quite arbitrary. Insurers use many factors to determine rates.
What if an insurer, then, is not doing well one year in premium collection, customer retention, loss ratio, etc.? It seems to me, then, that they could (and, probably, would) adjust the grading system more in their favor.
From a non-insurance point view, I'm interested to know who is collecting the data - the insurer or a third party - and, what are they doing with it?
The 21st Century is now rife with examples of mass data abuse, data theft, data skimming, hacking, etc. How safe is your data collect by the insurer? With whom is it shared? Is it being used for non-insurance consumer profiling as well?
To me, as an agent, it's just not worth it. I never suggest it to my insureds. If they ask, I will discuss it with them, of course; but, I know the insurer is already sending them information about it. If they decide to sign up for it on their own, fine - caveat emptor is at the heart of laissez-faire capitalism.
Obviously, as an agent, I get more commission if my insureds' rates go up - in theory. The flip side is, the margins are so thin for people with their auto insurance, I'm more likely to lose them as customers if they have a bad experience with these trackers and have their rates raised.
Therefore, I simply do not see it as a plus. To me, the MVR and an insurance credit score are sufficient for insurers to help set a rate.
Any other information unnecessarily given to insurers is potentially detrimental oversharing - which, unfortunately, younger generations of people/consumers seem to do without thinking through the consequences.
Another thought about these supposed driver aid by monitoring braking actions: if you are like me and work at maintaining greater following distance it naturally lessens your need for heavy braking because you see issues developing, and can respond adequately before it needs to become higher effort braking. Looking well ahead, like up to a 1/2 mile ahead and actively analyzing traffic before you get into it help tremendously. So based on that the device should not beep as much for me.
But these devices don't/cannot take account of the other bad drivers out there. If a car overtakes me and then suddenly crosses my path (like charging across lanes to an exit ramp), and I need to apply "excessive" braking the system dings me to correct my actions. There are countless other actions by poor drivers that could cause me to react with higher effort braking the device would again ding me.
My company vehicle has adaptive cruise control, so it helps me maintain my safe following distance (three seconds at the speed I drive, so 70 mph is 308 feet (nearly the length of a football field). When I first used it, and an overtaking vehicle moved in front of me, the adaptive cruise applied the brakes (not me) so hard I was thrust forward against the seat belt. I was concerned more about traffic following me because the brakes came on so hard. I set the system to its lowest reaction setting, and it still comes on harder than I feel it needs to. So with a insurance company monitor, even though I am applying safe driving techniques, it would again "ding" me for excessive braking.
These systems are simply a way for insurance companies to market their services, nothing more. As such they can also devise all sorts of means to not apply the discounts they propose even with the device in the vehicle.
Geico told my husband and I that they are dropping us at the end of the year. I think the reasons cited don’t warrant that. There were two fender benders, one failure to yield to a pedestrian ticket, and a failure to signal in 2016.
Liberty Mutual said they would insure us if we use a tracking device for 90 days.
I don’t understand why we have become subject to high cost rates.